Terms and Conditions of Service – FWD Fireworks Digital
1. Estimate Acceptance
Upon the issuance of an estimate or quotation, FWD Fireworks Digital (“Company”) provides the customer (“Customer”) with a written proposal for goods &/or services. Acceptance of this estimate or quotation by the Customer implies adherence to the following Terms & Conditions.
2. Payment Requirements for Non-Account and Cash Customers
2.1. Non-Account and Cash Customers, as defined by those without a 30-day business account with FWD Fireworks Digital, are required to comply with our payment policy.
2.2. For orders exceeding $5,000.00+GST, a deposit of $5,000.00+GST or 50% of the total order value, whichever is greater, is to be made before production initiation.
2.3. Please ensure that the payment references the corresponding quote or invoice number and remit the payment to [email protected].
3. Payment for Cash Customers
3.1. Orders by Cash Customers may be paid upon collection and must be settled in full prior to dispatch or installation.
3.2. Full payment for Cash On Delivery (COD) orders is mandatory 24 hours prior to the scheduled installation date. Failure to comply may result in installation cancellation or postponement, with potential imposition of cancellation fees.
4. Turnaround Time and Artwork Conditions
4.1. Standard production turnaround is set at 5 business days following the submission of print-ready files or approval of artwork proofs.
4.2. Agreed time frames are contingent upon the absence of any alterations to the initial specifications. Additional time may be required if alterations are requested.
4.3. Supplied artwork is considered print-ready, and artwork proofs will only be provided upon request. Artwork prices are estimated and may be subject to additional charges for alterations and proofs.
5. Colour Matching
5.1. For colour matching of corporate colours, Customers are urged to provide a colour sample along with the PMS number from the Pantone Solid Coated Colour Book. Printing is executed in the CMYK colour format, and the resulting colours will as closely as possible, represent Pantone colours.
6. File Submission
6.1. Files with a size below 20MB can be emailed. Alternatively, you may utilize online file sharing services such as wetransfer.com or file.io. Cloud storage platforms like Dropbox are also acceptable means of file transfer.
7. Additional Terms and Resources
7.1. Further details regarding COD Terms and Conditions can be accessed at https://fireworksdigital.com.au/cod-terms-conditions/
7.2. Should you have any questions or require clarification, please feel free to contact us at [email protected]
